ул. "Македонија" бр.19 (зграда на ТД „Макошпед") contact@ombudsman.mk
Violations of constitutional and legal rights can be from various areas committed in multiple ways and forms: intentional and unintentional, bureaucratic, arbitrary, improper and inhumane behavior, failure to act upon a citizen's request, failure to adopt an act, decision, conclusion, failure to issue a certificate, confirmation, opinion, etc., delaying a procedure, unequal treatment of citizens, an incorrectly adopted act, an act based on an incorrect and incompletely determined factual situation, an act based on an incorrect substantive law, violated procedure and all other intentional and unintentional behaviors and actions that violate the rights and freedoms of citizens guaranteed by the Constitution, laws and ratified international agreements and conventions.
Violations for which citizens can seek protection of their rights are from the following areas:
Pension and disability insurance - violation of the right to a pension (old age, disability, family, agriculture), the right to appropriate monetary benefits, untimely and incompletely paid contributions for pension and disability insurance based on employment and unjustified delay of the procedure.
Healthcare - violations in the use of healthcare services in primary, specialist-consultative and hospital care, accommodation and treatment in healthcare institutions and closed psychiatric institutions, the attitude of healthcare workers towards patients, participation in treatment abroad, violations of the right to salary compensation in case of sickness and maternity leave, failure to issue certificates for paid contributions - blue cards, etc.
Labor relations - violations of the procedures for reassignment of employees from jobs in state administration bodies and in bodies and organizations that have public authorizations, violation of the procedure for selection and employment in these bodies, circumvention of the regulations in the procedures, failure to pay contributions for health, pension, disability insurance and other violations of the rights arising from the employment relationship.
Urbanism and construction - delay and failure to issue construction and technical documentation, lengthy procedures and silence of the administration, unfounded acts and decisions for the withdrawal of the right to use construction land, failure to execute administrative acts for illegally constructed facilities, failure to issue use permits or their unfounded issuance, failure of inspection bodies to act upon citizens' requests, failure to involve interested parties in the procedures, illegal legalization of illegally constructed facilities, delay in the procedure for granting consent for the implementation of detailed urban plans, etc.
Property-legal relations - delay, mismanagement or other violations in expropriation procedures, violations in determining and paying monetary compensation for expropriated property, violation of rights in recording real estate in cadastral operations, registration of real estate rights, failure to issue a title or property certificate, requests for return of nationalized or expropriated property, violations in the procedure for deciding on the priority right to construction, violations in the procedures for recognizing rights relating to industrial property, copyright and related rights, violation of citizens' rights in procedures for transformation of social property, etc
Police proceedings - violations in the procedures for acquiring and terminating citizenship of the Republic of Macedonia, abuse and excess of the official powers of the police and denial of the right to defense in conducting police procedures, violations in the procedures for temporarily seized objects, violations of the procedures for issuing personal documents, travel documents, failure to act on criminal charges filed by citizens, violation and delay of the procedure for registration of motor vehicles, violations of the rights of convicted and detained persons in penal and correctional institutions and other institutions in which freedom of movement is restricted, etc.
Non-discrimination and adequate and equitable representation - protection of the rights of citizens and monitoring the application of the principles of non-discrimination and adequate and fair representation of members of communities in state government bodies, bodies of local self-government units and public institutions and services..
Finance - violation of rights in the procedure before the Public Revenue Office in determining or exempting from tax liability, collection of court, administrative, utility and other types of fees, violation of the rights of individuals and legal entities in the disposal and operation of foreign exchange by the bodies performing foreign exchange supervision and control, violation of the rules for issuing and operating with securities, etc..
Judiciary - violation of citizens' rights by the unjustified delay of court proceedings, failure to prepare court judgments or their untimely delivery to the parties, untimely delivery of declared regular legal remedies of jurisdiction, failure to respond to the request for providing data from the trade register, failure to execute executive orders, abuse of authority by the judicial police, unjustified delay of administrative-judicial proceedings (issuing various certificates, working with parties in the court registry, the archive, etc.), delay of the procedure or failure to act on requests submitted by citizens to undertake criminal prosecution and bring charges, violation of the rights of persons who are in institutions in which freedom of movement is restricted (prisons, correctional facilities), etc.
Social rights - violation of the right to permanent or one-time assistance, the right to financial compensation for other people's assistance and care, violation of the right to compensation for part-time work due to caring for a severely disabled child, the right to housing for socially vulnerable persons - those without housing, violations in the procedures for appointing a guardian, placement of persons with developmental disabilities, children and youth with educational and social problems, placement of the elderly in appropriate institutions, the right to financial compensation due to unemployment, etc.
Housing area - violation of rights in the procedures for the sale of residential and business premises, violations in allocating apartments, delaying procedures before the Housing Commission of the Government of the Republic of Macedonia, etc.
Education - violations of rights during enrollment in all educational institutions, the attitude of teachers towards students, obtaining loans and scholarships, accommodation and conditions in student dormitories, etc.
local self-government - delaying the procedure for adopting, amending, and supplementing detailed urban plans, as well as maintaining, building or replacing the old infrastructure network (water supply, sewage, electricity, etc.), failure of inspection services to act on citizens' requests, etc.
Environmental protection - violations of rights due to failure to take measures to prevent phenomena that lead to environmental pollution, failure to take measures to stop harmful noise, failure to carry out inspection supervision over the application of technical and technological measures to protect air and water from pollution, protection from waste materials, etc.
Public services and consumer rights - unrealistically high bills for consumed water, electricity and realized telephone impulses, violation of rights when establishing a subscription relationship in the telephone network, disconnection from the water supply network and from using electricity, the quality of services and the amount of fees charged by utility companies, actions of the market inspection, forest police, etc.
child protection - delay, inappropriate behavior and failure to act on requests submitted to social work centers and other bodies and organizations in which children's rights are exercised (institutions, schools, kindergartens and other institutions), erroneous and unreasoned decisions adopted determining the manner of exercising and performing parental rights and obligations of spouses and guardianship procedures, supervision over the exercise of parental rights and violations in the exercise of the rights of children without parents and children with specific needs, violations of children's rights in the area of health care, etc.
Customs operation - violation in the procedures for charging or releasing citizens from customs obligations, determining customs debt, collection, declaring goods, customs control, import and export customs, etc.
Defense - violation of the rights of military conscripts during recruitment and other rights exercised during military service, violation of rights in the procedure for serving in the reserve corps, violation of the procedure for exemption from the obligation to participate in military exercises, etc.
Science, sports and culture - violations of rights in publishing activities, violations of rights in scientific and research activities, ensuring conditions for citizens' access to cultural values and their mass use, etc.
Penal and correctional institutions - заштита на права на лицата кои се наоѓаат на издржување на казната затвор и на лицата спрема кои се спроведува мерката притвор со преземање на дејствија и мерки за остварување на правата загарантирани со домашните и меѓународните норми и стандарди.
Other rights– processing complaints submitted by legal entities or citizens when their rights have been violated by a private legal entity, whereby due to the incompetence of the Ombudsman, the petitioners are given legal advice for the protection of their rights.